Terms & Conditions
Terms and Conditions
Last updated: February 2026
Who we are
These terms and conditions govern the provision of services by Bucknall Whitehouse Ltd, registered in England and Wales. Our registered office is Sterling House Office A, Ground Floor, Outrams Wharf, Little Eaton, Derby, Derbyshire, DE21 5EL. You can contact us at contact@bucknallwhitehouse.com.
By engaging our services, you agree to these terms.
Our Services
Bucknall Whitehouse provides professional tax and accounting services including, but not limited to, self assessment tax returns, limited company accounts, bookkeeping, VAT returns, payroll, and corporation tax. The specific services we will provide to you will be agreed in writing before work begins, typically through an engagement letter or confirmation of instructions.
Engagement and Instructions
Before we begin work, we will confirm in writing the scope of the services we are providing, the information we require from you, and the agreed fee or fee basis. We will only act on instructions from you or someone you have formally authorised to act on your behalf.
Your Responsibilities
To enable us to provide our services properly, you agree to:
Provide us with accurate, complete, and timely information and documentation
Inform us promptly of any changes to your circumstances that may affect your tax or accounting position
Review and approve any returns, accounts, or documents we prepare before submission
Meet any deadlines we communicate to you in relation to information we need
We are not responsible for errors, penalties, or losses that arise as a result of incomplete, inaccurate, or late information provided by you.
Fees and Payment
Our fees will be agreed with you before work commences. Where ongoing services are provided, fees may be agreed as a fixed monthly amount. We reserve the right to review fees periodically and will give you reasonable notice of any changes.
Invoices are due for payment within 30 days of the date of issue unless otherwise agreed. We reserve the right to suspend services where invoices remain unpaid beyond this period.
We may charge additional fees where the scope of work increases beyond what was originally agreed, in which case we will discuss this with you before proceeding.
Confidentiality
We treat all client information as strictly confidential. We will not disclose your information to any third party without your consent, except where we are required to do so by law, regulation, or our professional obligations — for example, in connection with HMRC or regulatory bodies.
Professional Standards
Our services are provided in accordance with applicable UK tax legislation and the professional standards expected of a qualified accountancy practice. We will exercise reasonable skill and care in performing our services.
Our work is based on the information and instructions you provide to us. We are not responsible for verifying the accuracy of information supplied by you unless we have specifically agreed to do so.
Limitation of Liability
Our liability to you in connection with the services we provide is limited to direct losses arising from our own negligence or breach of contract. We are not liable for indirect or consequential losses, including loss of profit or loss of opportunity.
Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.
HMRC Deadlines and Penalties
We will advise you of relevant deadlines where we are aware of them. However, it is ultimately your responsibility as the taxpayer or business owner to ensure that returns are filed and payments are made on time. We are not liable for penalties or interest charges arising from missed deadlines where you have failed to provide us with the necessary information in sufficient time.
Third Party Software
Where we use or recommend third party software as part of our services — such as Making Tax Digital-compliant accounting platforms — we are not responsible for the performance, availability, or terms of those platforms. Any issues relating to third party software should be raised directly with the relevant provider.
Ending the Engagement
Either party may end the engagement by giving reasonable written notice. We reserve the right to cease acting for a client immediately in cases of non-payment, a breakdown in the working relationship, or where we are required to do so under our professional obligations.
On termination, we will provide a reasonable handover to any incoming adviser, subject to all outstanding fees being settled in full.
Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these terms from time to time. We will notify you of any material changes. The date at the top of this page indicates when the terms were last revised.
Contact
If you have any questions about these terms, please contact us at contact@bucknallwhitehouse.com.