Privacy Policy

Privacy Policy

Last updated: February 2026

Who we are

Bucknall Whitehouse Ltd is a professional accountancy and tax practice. Our registered office is Sterling House Office A, Ground Floor, Outrams Wharf, Little Eaton, Derby, Derbyshire, DE21 5EL. You can contact us at contact@bucknallwhitehouse.com.

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

We may collect and process the following personal data:

  • Your name, address, email address, and telephone number

  • Financial information necessary to provide our services, including income details, tax records, business accounts, and HMRC correspondence

  • Company information if you are a business client

  • Information you provide when completing our contact form or communicating with us by email

How we use your information

We use your personal data to:

  • Provide tax, accounting, bookkeeping, payroll, and related professional services

  • Communicate with you about your account, deadlines, and the services we provide

  • Comply with our legal and regulatory obligations, including those set by HMRC and relevant professional bodies

  • Respond to enquiries submitted through our website contact form

Our lawful basis for processing is primarily the performance of a contract (or steps taken at your request prior to entering into one), compliance with a legal obligation, and — where applicable — our legitimate interests in running our practice.

Who we share your information with

We do not sell or rent your personal data to third parties. We may share your information with:

  • HMRC and other statutory bodies where required by law

  • Software providers used to deliver our services (such as Making Tax Digital-compliant accounting platforms), who act as data processors on our behalf

  • Your previous accountant, where you have asked us to request a professional handover

  • Any third party where we are legally required to do so

How long we keep your data

We retain client records for a minimum of six years following the end of our engagement, in line with HMRC requirements and professional obligations. Enquiry data from people who do not become clients is held for no longer than 12 months.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Object to or restrict our processing of your data

  • Request a copy of your data in a portable format

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@bucknallwhitehouse.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Cookies and website data

Our website may use cookies to support basic functionality and analytics. By continuing to use our site, you consent to the use of cookies in accordance with this policy. You can adjust your browser settings to refuse cookies if you prefer.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page will reflect when it was last revised. We encourage you to review it periodically.

Contact

If you have any questions about how we handle your personal data, please contact us at contact@bucknallwhitehouse.com.

This should cover your legal obligations under UK GDPR well. One thing worth noting: if you're registered with the ICO as a data controller (which as an accountancy practice handling client financial data you almost certainly need to be), you may want to include your ICO registration number for added transparency. You can check or register at ico.org.uk.